Warranty and replacement support

Thanks for reaching out. And thanks for your interest in EmotiBit!

Warranty Period and Coverage
While there is no strictly defined timeline, EmotiBit stands behind its hardware and will generally replace any unit with verified manufacturing defects or hardware issues.
What is covered: Issues resulting from the manufacturing process or inherent hardware failures, including sensor defects or any Integrated circuits on EmotiBit.
What is not covered: The warranty generally does not cover units that were previously functional yet encountered issues due to standard wear and tear, accidental damage, or issues occurring after an initial period of successful operation. However, we provide technical support to help determine if a failure is the result of an inherent hardware fault. In such instances, we may offer a replacement, with all resolutions determined on a case-by-case basis.

International Validity
The warranty is valid for international customers. We support our global community and ensure that hardware integrity is maintained regardless of your location.

The Claims Process
To initiate a warranty claim or replacement, please follow these steps:
Verification: Contact technical support with a detailed description of the issue. We will work with you to verify if the problem is a covered hardware defect.
Return Shipping: If a replacement is approved, we will provide instructions for the return of the defective unit, if deemed necessary.
International Logistics: For international replacements, we coordinate shipping to your location; however, please note that specific customs or import duties remain the responsibility of the recipient.

Hope this helps!